KYC Verification Process

To maintain a secure and trustworthy environment, our platform enforces a robust Know Your Customer (KYC) process. This helps ensure compliance with international Anti-Money Laundering (AML) laws, protects player identities, and prevents fraudulent activity.

Data Collection Guidelines

We collect only essential information required for identity verification and legal compliance. This includes:

  • Full name and date of birth
  • Residential address
  • Nationality
  • Valid government-issued ID (passport, driver’s license, etc.)
  • Proof of address (utility bill, bank statement, etc.)
  • Payment method ownership details (e.g., card photo or e-wallet screenshot)

All data is encrypted and handled in compliance with data protection regulations such as GDPR.

Protecting Player Identity

Security is our top priority. We implement multiple layers of protection including:

  • Encrypted document uploads
  • Secure database storage
  • Access restricted to authorized compliance officers only
  • Regular system audits and data access reviews

Your documents are never shared with unauthorized third parties.

Tiered Verification Levels

We employ a tiered KYC system based on account activity:

  • Level 1: Basic registration, limited deposits and gameplay
  • Level 2: Verification upon reaching certain thresholds or requesting a withdrawal
  • Level 3: Enhanced Due Diligence (EDD) for high-risk behavior or large transactions

Each level requires more detailed documentation to continue using services without restrictions.

Customer Due Diligence

We perform Customer Due Diligence (CDD) on all users to:

  • Confirm identity and financial legitimacy
  • Monitor transaction behavior
  • Assess the risk profile of each player

This includes automated checks and manual reviews by our trained compliance officers.

High-Risk Customer Policies

Customers deemed high-risk (e.g., from high-risk countries or showing suspicious behavior) are subject to:

  • Enhanced verification measures
  • Source of funds documentation
  • Continuous account monitoring
  • Possible restrictions or reporting to authorities

Politically Exposed Persons (PEPs) undergo stricter vetting procedures.

Handling Incomplete KYC

Failure to complete the KYC process within the required timeframe may result in:

  • Account suspension
  • Reversal of pending withdrawals
  • Freezing of funds until verification is complete
  • Closure and reporting in cases of potential fraud

We notify users multiple times before taking action.

Automatic Account Freezing

Accounts may be automatically frozen under these conditions:

  • False or expired documents
  • Identity mismatch
  • Signs of account sharing or multiple profiles
  • Refusal to provide requested documentation

Frozen accounts can only be reinstated upon successful resolution.

Review Mechanism

Our internal KYC review mechanism includes:

  • Timely document assessment (usually 24–72 hours)
  • Flagging of inconsistent or suspicious data
  • Escalation to compliance specialists if needed
  • Appeal options available to players

We strive for transparency and fairness throughout the process.

KYC Best Practices

To ensure a smooth KYC experience:

  • Upload clear and readable documents
  • Use official and unedited scans/photos
  • Make sure your name and address match your account details
  • Respond to verification requests promptly

Completing KYC early speeds up your withdrawals and unlocks full platform functionality.